That really simplified the process and allowed us to make web pages more efficiently.
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They even wrote a process on how to create exceptions where needed. Rather than having a haphazard collection of designs that looked similar but were different, their team standardized the layout so that customers could better navigate the site.Īll of their templates were built using Adobe Experience Manager, each corresponding to a specific content type. We got that data from another vendor, and UpTop incorporated it into their designs.įrom there, they created web page templates. One of the main tasks involved creating a set of personas, looking at how our customers wanted to interact with us. UpTop helped us evolve our website’s UX/UI designs to be more user-friendly. With JAMS Access, parties will be able to file all case documents in a central repository, access documents 24/7 from any internet-connected device, send email notifications regarding case activity, view and pay invoices, and more. A design thinking workshop allowed all of the key stakeholders and users to align on an overall vision and contribute their expert point of view, helping to create a better end product.Īfter the envisioning work was approved by leadership, UpTop worked with JAMS on the feature design work for the MVP release of their new centralized platform called JAMS Access. Using these insights, we were able to plot out a holistic journey map of users’ workflows from a case’s inception to its closing, including all the actions and touch points in between. From there, we created a set of detailed personas.
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To better understand the complex workflows of JAMS users, we conducted a series of user interviews. They asked UpTop to design their own centralized platform that would bring those capabilities into a single repository with the ability to interface with critical external systems. Historically, these groups have relied on a disparate set of third-party tools to manage their dispute resolution workflow. JAMS is a leading alternative dispute-resolution company whose users include judges, attorneys, and case managers. Project Services: UX Research, Design Workshop, UX Design, Visual Design, Program Management
Tell us about your vision and together, let’s turn it into reality. We use qualitative and quantitative user research, data analysis, business value alignment, conversion rate optimization and design thinking methodologies to deliver actionable insights that uncover the right strategy for creating a better experience for your users, customers, or employees.
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We employ user research, UX design, and software development to help our customers build better products, longer customer relationships, and higher revenue. Whether we’re building a children’s mindfulness app for the Catherine Mayer foundation, improving the user experience for Mattress Firm website visitors, or creating a partner portal for Microsoft, we excel at helping businesses solve complex problems and drive innovation through better understanding their users’ experience. Our team dives in to fill any gaps in knowledge, expertise, strategy, or speed to help them achieve their goals and propel their businesses forwar d. Our clients are leaders with a problem, visionaries with an idea, innovators with a need, and teams with a deadline. UpTop is a UX (user experience) design, product strategy, and software development company that helps businesses expand their reach, seize market opportunities, and improve efficiencies by building digital experiences that delight users.
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